Call Center Manager – American Express Travel & Lifestyle Services Job (Jacksonville, FL, US)

Travel Job Offer by American Express: Call Center Manager – American Express Travel & Lifestyle Services Job (Jacksonville, FL, US)

Since American Express first entered the travel business in 1915, their Consumer Travel Network has grown to one of the world’s largest travel networks.

Call Center Manager – American Express Travel & Lifestyle Services-14004830

American Express entered the travel agency business in 1915 and is today one of the world’s largest travel networks. The American Express Travel & Lifestyle Services (TLS) business unit is a global organization and is focused on delivering premium leisure travel and related lifestyle services to Card Members. The global breadth of this team enables us to serve more Card Members whenever, wherever, and however they want to engage with American Express Travel & Lifestyle Services. In this exciting role, as Call Center Manager, we are seeking an individual who is passionate about LEADERSHIP and who has the drive to make a difference. Located in our Jacksonville, FL Call Center, this Manager will lead the delivery of TLS relationship products and services, which includes Centurion Relationship, Team Based Servicing, Cruise and Tour, by coaching, developing and motivating Team Leaders and Travel Counselors. This position will drive financial results and identify customer needs to deliver extraordinary customer care to demanding clientele. COLLABORATION will be key to develop & deliver innovative solutions to enhance customer & employee satisfaction. Extraordinary starts here, extraordinary starts with you! Don’t delay, apply NOW! Below are some of our benefits – to learn more, click on BENEFITS – (Based on individual elections) Competitive Salary; Exceptional cash incentive bonus programs and recognition programs; Medical, Dental and Vision insurance (Day 1); Generous Vacation and Vacation Purchase Plan; 401(k) WITH company match of 5% after 6 months; Growth Opportunity as well as Paid Training programs, Tuition Assistance (up to $5,000/yr); Legal Assistance, Pet Insurance, Life and Disability Insurance; Medical and Dependent Care Reimbursement programs; Domestic Partner Benefits


The ideal candidate will have the following: § Minimum of 3 years travel industry experience, along with a minimum of 3 years successful leadership experience § Expertise in premium travel – including tour and cruise is preferred § Must be knowledgeable of travel agency regulations, operations and procedures § Proven people management skills including coaching and developing both exempt and non-exempt levels § Demonstrated ability to execute business strategies, managing performance, development talent and managing change § Ability to drive results in a fast-paced environment § Strong analytical skills and financial acumen § Excellent communication and organizational skills § Exceptional customer focus and passion for travel

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, national origin, protected veteran status, disability status, or any other status protected by law.

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Job: Travel
Primary Location: US-Florida-Jacksonville
Schedule: Full-time

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