Travel Job Offer by American Express: Flight Redemption Consultant Job (Auckland, NEW ZEALAND, NZ)
Since American Express first entered the travel business in 1915, their Consumer Travel Network has grown to one of the world’s largest travel networks.
Flight Redemption Consultant-13010688
If you have a passion for travel and for providing unsurpassed customer service, day one of your career should start at American Express!
American Express’s mission is to be world’s most respected service brand. The role of a Flight Redemption Consultant, within Membership Travel Services, is to provide inspirational customer service to Premium Cardmembers, ultimately creating a unique and memorable travel experience. Specifically, the Flight Redemption Consultant is responsible for redeeming American Express Platinum Cardmember entitlements (one free domestic flight or a night in a hotel) in an accurate and timely fashion.
We are currently looking for Flight Redemption Consultants (graduate level) who have the passion to make a difference and strive to make each customer feel valued and respected. Ideally applicants will have basic travel knowledge (or equivalent travel industry qualification), with the ability to work flexibly, as the team operates two shifts between 11am – 7.30pm / 11.45am – 8.15pm (Australian business hours). Knowledge of the travel industry and an appreciation for servicing customers is essential.
American Express offers strong career development prospects for team members through our structured Career Development Framework across a wide range of customer service functions (guidelines state a minimum of 12 months in the Flight Redemption Consultant role before moving to a new position within American Express). We offer a supportive, dynamic and professional environment that fosters diversity and we value our people.
Primary Location: New Zealand-New Zealand-Auckland