Job: Fly Emirates – Italian Customer Sales and Service Agent

Employment Type: Permanent
Location: Cheshire – North West, United Kingdom, Wilmslow
Salary: Excellent
Languages: English, Italian

The Emirates Group offers an extensive range of employment opportunities as diverse as the 150 nationalities the Emirates Group recruit every year. Emirates Airline, the airline based at Dubai International Airport in Dubai, United Arab Emirates, is a dynamic multicultural organisation with ambitious global growth plans. Emirates Airline has risen to become the fourth largest international long haul carrier in the UK and continues to win plaudits for innovation and outstanding customer service. Emirates is one of the fastest growing airlines in the world, winning many awards in our short history.

Already operating 98 flights a week from the UK to Dubai and beyond, Emirates growth is continuing with the introduction of the Emirates A380 into London Heathrow. It is already firmly established as the UK’s largest long haul carrier from the regions with dynamic operations in Heathrow, Gatwick, Birmingham, Glasgow, Manchester, and Newcastle.
Emirates Airline is the largest airline in the Middle East, operating over 2,400 flights per week, from its hub at Terminal 3, to 116 cities in 68 countries across six continents.
Fly-Emirates-job-work-in-the-travel-fieldEmirates Airline now employs 650 staff in the UK, and the home of its European Contact Centre is in Wilmslow, Cheshire.

Chairman’s welcome

I look forward to you joining our team and being part of our future success, as we grow and expand our business globally.
– H.H. Sheikh Ahmed Bin Saeed Al-Maktoum Chairman of the Emirates Group

The Position:

Based at our European Contact Centre in Wilmslow, Cheshire, UK, you will be responsible for handling a wide range of reservations and telephone queries and dealing with the Emirates Frequent Flyer Skywards Members from all over Europe.

Emirates Airline European Contact Centre is open seven days a week from 07.30 a.m. to 08.30 p.m. and you will work 37.5 hours per week based on a roster pattern.

Experience and Qualifications:

You will be educated to at least GCSE level or equivalent and have previous experience in a Customer Service role. Previous travel and/or Contact Centre experience is desirable. An excellent telephone manner, exceptional customer service and sales skills in addition to fluency in English and Italian.


To Apply:

To express your interest in the above vacancy, please apply on-line by clicking below and completing our application form. Once you are redirected to the external site please put in the following reference number of CS&SA/KL/14207 and this will take you straight to the job ad application on the Emirates site. We will then consider your application and contact you should we wish to shortlist you for an interview. Should you not receive an invitation for an interview within 5 weeks, please assume that on this occasion you have been unsuccessful.

Please also note that if you are not shortlisted, you can also update your application at anytime and apply for other opportunities. Thank you for you interest in a career with the Emirates Group.

2 thoughts on “Job: Fly Emirates – Italian Customer Sales and Service Agent

  • June 7, 2013 at 11:38 pm

    As I can do to work with your estimated company?


Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>