The Sales Strategy Worksheet Step Seven: Monitor and Respond to Performance

How does our year-to-date (YTD) performance compare with our budgetted performance?

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How does our quarterly and annual performance compare with that of peer agencies (i.e. those of a similar size) according to SbN information?

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How does our performance rate in terms of the UNIGLOBE Excellence Program?

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What do our Quality Control Card results suggest about our level of service?

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What percentage of clients have we retained over the past 12 months?

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