Travel Job Offer by American Express: Travel Counselor (Travel Education Program)-Phoenix, AZ Job (Phoenix, AZ, US)
Since American Express first entered the travel business in 1915, their Consumer Travel Network has grown to one of the world’s largest travel networks.
Travel Counselor (Travel Education Program)-Phoenix, AZ-13008390
Choose a career at American Express and you choose a company with a 150-year history of integrity and a demonstrated commitment to the future of its employees. Known around the world as one of the most successful financial services businesses, a leading consumer brand, a gold standard in customer satisfaction, and one of the best places to work – American Express is interested in getting to know you.
As a member of the Travel Education Program, you will participate in an extensive, PAID training program. As a successful Corporate Travel Counselor, you will be responsible for assisting corporate clients with business travel arrangements. A typical day will include making and maintaining reservations including, but not limited to, Air, Cars, and Hotels for domestic and International Travel in a call center environment. Duties include: Providing consultative advice on efficient routings, lowest fares, and travel services. Ensure optimum customer service through effective use of computer systems, telephone service techniques, act on special customer requests and develop and maintain excellent client relationships.
The Ideal candidate will possess the following:
Minimum 3 years of recent customer service experience is necessary.
Excellent written & verbal communication skills.
Must be self-starter who is motivated and a team player with strong interpersonal skills.
Must demonstrate the ability to work well under pressure.
Excellent keyboard and windows navigation skills.
Experience in a fast paced constantly changing environment.
Airline computer reservation systems knowledge/experience or previous call center experience is highly preferred.
Must be flexible and willing to work in a 24/7 environment, and be willing to accept change on a daily basis. (Shift differential may be available depending on shift).
Due to the business needs, this position will reside out of Phoenix, AZ.
Primary Location: US-Arizona-Phoenix